Terms and Conditions of Service

Terms and Conditions of Service effective 01 November 2023

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These contractual conditions apply to the Services provided by VoxGroup trading as

VoxLogistics. These Trading Conditions contain exclusions of liability and indemnities in

favour of VoxGroup trading as VoxLogistics. You should read these Trading Conditions


While you should read the whole document, we draw your attention to the following clauses:

Subcontracting – We may subcontract the performance of the services and our subcontractors will

have the benefit of these terms and conditions. When subcontracting we will select the liability level

that produces the lowest rates.

Liability ExclusionsCarriage of Goods –In respect of international carriage of goods, under

clause 10 liability is limited to the maximum extent permitted under international conventions. It is

likely that if goods are damaged, the liability limits will not fully cover the loss. It is strongly

recommended that you obtain insurance to cover loss or damage to the goods.

Liability ExclusionsGeneral – Clause 10 contains a number of clauses that limit our liability

more generally in respect of the services.

Time limit for claims – Clauses 10.11 – 10.12 set out strict time limits on making claims against us.

You should notify us immediately if you wish to make a claim against us.

Indemnities – Clause 11 sets out a number of instances where you are required to pay us for loss

or damage that we incur in providing the services. Sometimes these costs will not be your fault, such

as if a Government inspection delays the release of the goods and storage charges are incurred.

Lien – Clause 13 gives us the right to hold your goods and sell them if you do not pay our fees.

Security Interest – Under clause 14 you grant us a registerable security interest in the goods for

payment of all amounts you owe us under this contract.

Fee increases – Under clause 6 we can increase our fees if the amount charged by subcontractors

or other third parties changes and we did not know of, or could not have prevented, that cost


Disposal of goods – Clause 15 sets out where we can dispose of uncollected goods. In most

instances we have to notify you before disposing of any goods.

  1. Definitions

Agreement means these Terms and Conditions, together with any Authority and Customer credit


Authority means any authority by which the Customer appointed the Company to act on its behalf.

Carriage means carriage by vehicles and conveyances of all kind including acts in furtherance of an

act of carriage by another or a specific means, whether by air, sea or land transport, or any

combination of such transport modes

Carrier means any party involved in the Carriage of Goods whether by airfreight, sea freight or land


Company means VoxGroup ABN 69 167 593 142 and its nominees, agents and employees.

Convention means any application international convention, including the national implementation

of that convention, that applies to the international transport of goods including without limitation the provisions of the International Convention for the Unification of Certain Rules relating to Bills of

Lading signed at Brussels on 25th August, 1924 (and includes the amendments by the Protocols

signed at Brussels in 1968 and 1979, but only if the amendments are compulsorily applicable to this

agreement and nothing in this agreement shall be construed as contractually applying those

amendment), the Convention for the Unification of Certain Rules for International Carriage by Air,

done at Montreal on 28 May 1999 and the Convention for the Unification of Certain Rules Relating

to International Carriage by Air, signed at Warsaw, 12 October 1929; that Convention as amended

at The Hague on 28 September 1955; that Convention as amended at The Hague 1955 and by

Montreal Protocol No. 1, 2, or 4 (1975) as the case may be.

Consequential Loss means any loss or damage which:

(a) does not arise naturally or in the usual course of things; or

(b) constitutes, or arises from or in connection with, a loss in revenue, profit or

opportunity or a loss of goodwill or business reputation, even if such loss or

damage arises naturally or in the usual course of things.

Container means any container, flexitank, trailer, transportable tank, flat, pallet or any equipment

used to carry or consolidate goods and any equipment of or connected thereto.

Customer means:

(a) Where this document is signed, the customer listed in the signing section

of this document;

(b) Where this document is not signed, but there is an Authority, the

customer named in the Authority, including its employees, officers, agents

and contractors.

(c) Where this document is not signed and there is no Authority, the person

instructing the Company to provide the Services.

Dangerous Goods means any Goods which are, or may become, hazardous, volatile, explosive,

flammable, radioactive, likely to harbour or encourage vermin or pests, or capable of posing a risk or

causing damage to any person or property.

Fees means the Company’s fees for the Services as set out in any quotation, rates schedule, tariff

or as otherwise notified to the Customer, disbursements, taxes and any other amounts payable

under these Terms and Conditions.

Force Majeure Event means anything outside of the reasonable control of a party including, without

limitation, fire, flood, drought, storm (or other adverse weather conditions), lightening, act of God,

peril of sea or air, explosion, radioactive or chemical contamination, sabotage, accident, embargo or

trade restriction, blockade, labour dispute, strike or shortage, civil commotion, curfew, act of war,

actual or threatened act of terrorism, pressure waves caused by aircraft or other devices,

meteorites, epidemic, pandemic, the act of an Authority or Law to contain a pandemic or epidemic,

plague, quarantine.

Goods means the goods, including packaging, pallets or containers, the subject of the Services.

Government Authority means any government agency, authority, department or body, exercising

jurisdiction in any nation, state, port or airport.

Heavy Vehicle National Law means the means any Commonwealth or State law or regulation

relating to chain of responsibility obligations, including laws and regulations relating to driver fatigue,

fatigue management, vehicle mass and dimension, vehicle maintenance, loading requirements

(including load restraint), speed management, towing and coupling requirements, vehicle permits,

transport documentation for goods, container weight declarations and dangerous goods and any

other laws regulating the road transport of goods by heavy vehicles.

Law means any law, regulation, rule or Convention.

Loss means any loss, cost, damage, expense, claim, demand, action, proceeding or liability of any

kind, (including legal costs on an indemnity basis).

Owner means the owner, importer or exporter of the Goods, or a person authorised to act on behalf

of the owner or importer of the Goods.

Perishable Goods means any Goods liable to waste, deterioration or spoilage, and includes without

limitation fruit, vegetables, dairy products, meat, and animals.

PPSA means the Personal Property Securities Act 2009 (Cth).

Related Company means a related body corporate within the meaning of section 50 of the

Corporations Act 2001.

Services means the work performed by the Company in relation to the Goods, whether as agent or

principal, including facilitating the import, export, transport, or storage of the Goods; and any

ancillary acts for those purposes, including preparing any documentation or providing any

information to a Government Authority.

Subcontractor means a third party (and their employees, agents and contractors) engaged to

provide all or part of the Services.

Terms and Conditions means these terms and conditions.

Transport Document includes a bill of lading, waybill, consignment note, or similar carriage


  1. General

2.1 The Company is not a common carrier. The Company will not be liable as a common


2.2 These Terms and Conditions take priority over and will prevail to the extent of any

inconsistency with the Authority, any credit application made by the Customer, the

Customer’s terms and conditions or other document issued by the Customer. Any terms

and conditions set out in any Transport Document issued by the Company (including by

its agents) take priority over these Terms and Conditions.

2.3 The Agreement is governed by the laws of NSW, Australia. The Company and the

Customer submit to the jurisdiction of the courts of NSW and of the Federal Court of


2.4 A variation of these Terms and Conditions will only be valid if in writing and signed by

each party or signed by a person with the authority to bind each party.

2.5 Neither Party may assign its rights and obligations under the Agreement without the

other Party’s consent with such consent not to be unreasonably withheld.

2.6 Any notices under these Terms and Conditions must be in English and in writing.

2.7 All rights, indemnities and limitations of liability contained in these Terms and Conditions

will have their full force and effect, despite any breach of term or condition of these

Terms and Conditions, the Agreement, or any collateral agreement by a Party or the

expiry or termination of the Authority.

2.8 Without limiting the effect of clause 2.7, clauses 2.5, 2.12, 4.3, 6.13, 6.14, 7.3, 10, 11,

13, 14 and 15 of these Terms and Conditions will survive termination.

2.9 If a condition or part of a condition of this Agreement is unenforceable, it must be

severed from and does not affect the rest of the Agreement.

2.10 A Party is not bound by any waiver, discharge or release of a condition or any

agreement which purports to change this Agreement, unless it is in writing and signed

by or for that Party.

2.11 A reference in this Agreement to any law includes any statutory modification,

substitution or re-enactment of it.

2.12 If the Customer is a trustee of a trust, the Customer:

(a) will provide the Company with a copy of the trust deed and any documents

amending that trust deed;

(b) will notify the Company of any change in trustee of the trust;

(c) agrees that these Terms and Conditions apply to, and all requests for Services

placed by the Customer with the Company are placed by, the Customer in its

personal capacity and as trustee of the trust.

2.13 Any party that enters this Agreement as a disclosed or undisclosed agent agrees to be

joint and severally liable for the debts, liabilities and obligations of the principal under

this Agreement.

2.14 This Agreement constitutes the entire understanding and agreement between the

Parties regarding the Services. Each Party agrees that it did not rely on any

representation, promise, warranty or condition made by the other Party that is not

expressly part of this Agreement or any associated quotation for Services.

  1. Services

3.1 Services are provided by the Company subject to these Terms and Conditions.

3.2 Without limitation to other methods of acceptance, by instructing the Company to

provide the Services the Customer agrees to be bound by the Terms and Conditions.

3.3 The Goods are at the risk of the Customer at all times.

3.4 The Company may agree or refuse to provide Services at its reasonable discretion.

3.5 Quoted times and dates for the movement of Goods are always subject to equipment

and vessel/aircraft space availability. Availability may be impacted by decisions of

Carriers and cannot be controlled by the Company.

3.6 The Company is authorised by the Customer to choose the method for performance of

the Services at the Company’s reasonable discretion.

3.7 The Customer authorises the Company to open any package containing Goods and do

any other thing in order to inspect or weigh the Goods as part of performing the


3.8 The Customer agrees that:

(a) the value of the Goods will not be declared or inserted into a Transport Document

or contract for the purpose of extending a Carrier’s liability unless the Customer

provides express written instructions to the Company to do so, and if required, the

Carrier agrees;

(b) where a Subcontractor’s or Carrier’s charges may be determined by the extent of

liability assumed by the Subcontractor or Carrier, no declaration of value will be

made for the purpose of extending the liability of the Subcontractor or Carrier, and

the Goods will be dealt with at the Customer’s risk for minimum charges, unless

the Customer provides written instructions to the contrary to the Company;

(c) the Company reserves the right to not make any declaration or take any action in

respect of the Customer’s Goods unless the Customer has provided the Company

with sufficient notice, written instructions and the documents necessary to take

that action in relation to those Goods.

3.9 The Company may deem that certain Goods are Dangerous Goods provided that there

are reasonable grounds for doing so.

3.10 If Dangerous Goods are undeclared, or even if declared, pose a risk to people or

property, the Company may in its reasonable discretion unload, store, destroy or

otherwise deal with any Goods, without notice or compensation to the Customer. Where

reasonably possible the Company will contact the Customer and try to agree on the

action to be taken in respect of the Dangerous Goods.

3.11 The Company’s delivery obligations are satisfied if the Company delivers the Goods to

the delivery address instructed by the Customer and a person at that address provides

a receipt or signs a delivery docket, or if authorised by the Customer, the Goods are left

at the delivery address without obtaining a receipt or signed delivery docket. Where

applicable, the Company will provide the Customer with notice of the non-delivery.

3.12 If a person at the delivery address cannot or refuses to take delivery of the Goods, or

the Goods cannot be delivered for any other reason, the Customer authorises the

Company to deal with the Goods at the Company’s reasonable discretion, including

storing, disposing of, or returning the Goods. The Company will reasonably attempt to

give notice to the Customer before taking any action that may adversely affect the


3.13 The Goods may be stored at any place in the reasonable discretion of the Company at

the Customers’ expense. Where reasonably possible, the Company will provide the

Customer with the expected costs of storage and the storage location.

3.14 If the Company stores the Goods, and no further Services are to be performed, or the

Customer has breached the Agreement, the Company may require the Customer to

remove the Goods from storage by giving reasonable notice delivered to an address

provided by the Customer to the Company.

3.15 The Customer appoints the Company with the power and authority to take any

reasonable action and execute any document in the name of and on behalf of the

Customer as required for the Company to provide the Services.

  1. Customer Obligations

4.1 The Customer will provide the Company with all reasonable assistance, information and

documentation necessary to enable the Company to provide the Services, and

punctually comply with any Law or request from a Government Authority. Without

limitation, this includes verifying the weight of any packed Containers and providing the

verified weight prior to any verified gross mass cut off time / date.

4.2 The Customer is under a continuing obligation to provide any information which may

materially affect the capacity of the Customer or the Company to perform its obligations

under the Agreement.

4.3 The Customer will keep confidential the Company’s Fees or charges and any waiver,

discount, release or indulgence provided by the Company in relation to the provision of

the Services.

  1. Instructions

5.1 Any instructions given by the Customer must be in writing in English and be legible.

5.2 The Company has the discretion to refuse to accept the Customer’s instructions. The

Company will inform the Customer if it does not accept its instructions.

5.3 Sufficient notice of instructions must be given by the Customer to the Company to

enable the Company to follow those instructions.

5.4 If the Company accepts the Customer’s instructions on one occasion, the Company will

not be bound by those instructions when providing Services in the future.

5.5 If the Company accepts the Customer’s instructions to perform the Services in a

particular way, it will give priority to that method, but may need to depart from that

method due to unexpected event, action or inaction by a third party, unexpected cost or

other reasonable reason.

  1. Fees

6.1 In respect of the Carriage of Goods, the Company’s Fees are earned on the earlier of

the commencement of the performance of the Services (or part thereof), or when the

Goods are delivered to the Company or its subcontractors. All other Fees are earned as

the Service is performed.

6.2 The Company’s Fees may include any disbursements and other amounts that the

Company is required to pay third parties in connection with the Services. The Company

at its reasonable discretion may vary its Fees if the amount of any such disbursements

change and the disbursement change could not have been reasonably known at the

time of providing a quote or could not have been avoided. Where reasonably

practicable, the Company will provide notice of any material change in the Fees.

6.3 The Company’s Fees must be paid within 7 days of an invoice or as otherwise agreed in

writing (the Due Date). Time is of the essence in respect of the Customer’s obligations

to make any payment to the Company in connection with this Agreement.

6.4 The Company at its discretion may determine its Fees, including by weight,

measurement or value, including by volumetric conversion. On request the Company

will inform the Customer of the basis upon which its Fees are determined.

6.5 The Company may re-weigh, re-measure or re-value the Goods at any time, and amend

its Fees at its reasonable discretion if the Fees were based on incorrect information.

The Company will provide notice of any change in its Fees.

6.6 Any information contained in a quotation provided by the Company in relation to the

Fees applies to the specific item, weight and volume quoted, designated Services and

standard of Services, and is only valid until the earlier of 14 days after being provided,

the quote being withdrawn or the quote expiring.

6.7 A quotation is not an offer and is not binding on the Company. A quotation may change

based on changes to freight, insurance, warehousing, fees, and any other charges.

Quotations will be confirmed by the Company if the Customer wishes to proceed with

the quoted Service.

6.8 Fees due to the Company are payable in Australian dollars unless otherwise agreed.

The Company is entitled to charge a currency conversion fee when it receives payment

in a currency other than Australian dollars.

6.9 Unless otherwise stated, the Company’s Fees are exclusive of goods and services tax.

6.10 The Customer agrees that the Company may receive and retain for its own account

renumeration, allowances, brokerages and commissions from shipping and forwarding

agents, shipping lines, insurance brokers, airlines and any other persons with whom the

Company deals or that are payments of the nature commonly received by freight

forwarders and that the Company is not require to disclose the receipt and retention of

such amounts to the Customer, even, without limitation, if acting as agent for the


6.11 The Customer agrees that the Company may charge its fees and/or recover its

administrative costs by way of increasing the amount charged to it by third parties, such

as disbursements, when invoicing those amounts to the Customer and that there is no

obligation on the Company to separately show this portion of the fee on any invoice.

6.12 The Customer remains responsible for the payment of Fees:

(a) even where an arrangement is made for the Fees to be paid by another person;

(b) whether or not the Goods are delivered or damaged or the Services performed as

instructed. However, the payment of Fees will not be taken as a waiver of any

rights of the Customer.

6.13 If the Fees are not paid in full within 7 days of the Due Date then, without limitation to its

rights, the Company may charge interest on the late payment at the published business

overdraft rate of the Commonwealth Bank of Australia.

6.14 A Party will not defer, set-off or withhold payment of any amount payable to the other

Party by reason of any claim the Party has, or claims it has, against the other Party.

6.15 Any credit terms provided by the Company may be terminated by the Company with

immediate effect if the Customer does not pay the Fees by the Due Date or otherwise

materially breaches this agreement.

  1. Subcontractors and agency

7.1 The Customer authorises the Company to:

(a) subcontract all or part of the Services to a Subcontractor; and / or

(b) as the agent of the Customer, contract with a third party service provider on

behalf of the Customer on ordinary commercial terms, including terms that limit or

exclude the liability of the third party service provider.

7.2 The Customer authorises a Subcontractor to subcontract all or part of the Services.

7.3 All exclusions or limitations on the liability of the Company in these Terms and

Conditions extend to protect:

(a) all Subcontractors;

(b) the agents, employees and servants of any Subcontractor or the Company; and

(c) any person engaged to provide all or part of the Services.

7.4 For the purpose of clauses 7.3 the Company acts as trustee on behalf of and for the

benefit of any Subcontractor, and to this extent each Subcontractor is deemed to be a

party to this Agreement.

  1. Intellectual Property

8.1 The Customer agrees that the Company retains all copyright and intellectual property

subsisting in all documents and things created by, or for, the Company in connection

with the performance of the Services, including copyright and intellectual property that

now exists or that later comes into existence.

  1. Warranties

9.1 The Customer (on behalf of itself and the Owner) warrants to the Company that:

(a) it is the owner of the Goods, or is the authorised agent of the owner of the Goods

and is authorised to complete and sign documentation related to the Goods and

the Services;

(b) it enters into the Agreement on its own behalf, or in its capacity as the authorised

agent of the owner of the Goods;

(c) it has complied with all Laws relating to the Goods, including the nature, condition,

packaging, handling, storage and Carriage of the Goods;

(d) in engaging the Services from the Company, it will not procure the Company to

perform any act in breach of any Laws including any trade sanctions;

(e) it will observe all Laws and requirements of Government Authorities;

(f) all information and documentation provided by or on behalf of the Customer to the

Company is accurate and complete, and it has not omitted to provide any

requested or material information;

(g) other than where the Company is responsible for packing the Goods, the Goods

are packed to endure the ordinary risks of handling, storage and the Services,

having regard to the nature of the Goods including without limitation, that in

respect of temperature controlled goods, the Container has been properly pre[1]cooled or pre-heated and the Container’s thermostatic controls have been

correctly set;

(h) the Goods are not Dangerous Goods, unless the Company has agreed in writing

to provide the Services in respect of those particular Dangerous Goods, and in

which case, warrants that it has made full disclosure of Dangerous Goods and

such Goods are distinctly marked; and

(i) all Goods are adequately and accurately marked, labelled or branded; and

(j) it will ensure, so far as is reasonably practicable, the safety of any road transport

performed for or on behalf of the Customer and it will meet its obligations under

the Heavy Vehicle National Law where the Customer is the consignor, consignee,

packer or loader of the Goods.

  1. Liability

10.1 Despite any other clause in these Terms and Conditions, where the Services involve the

international Carriage of Goods, the Company limits its liability in respect of loss or

damage to Goods, or delay in the delivery of the Goods, to the maximum extent

permitted under any Convention (or national enabling legislation) applying to relevant

Carriage of the Goods.

10.2 The Company will exercise due care and skill in the selection of third party Carriers and

service providers. However, the Company excludes all liability for loss, damage or delay

to the Goods that occurs while the Goods are in the physical custody of a third party,

including a Subcontractor, unless such loss or damage was caused by the Company or

could have been prevented by the exercise of due care and skill by the Company.

Subject to the application of any mandatory legislation, the Company will not be liable in

any circumstances (whether in tort, contract, bailment or otherwise) for loss, damage or

mis-delivery of the Goods unless it is demonstrated that such loss, damage or mis[1]delivery was due to the negligence, breach or wilful default of the Company.

10.3 Neither party is liable for Consequential Loss suffered by the other Party unless the

Party had actual knowledge that such Consequential Loss would be incurred.

10.4 The Company excludes from this Agreement all conditions, warranties, terms and

consumer guarantees implied by Laws, general law or custom except any the exclusion

of which would contravene any Laws or cause this condition to be void (Non[1]Excludable Condition).

10.5 To the extent permitted by Law, the Company’s liability for any breach of a Non[1]Excludable Condition is limited, at the Company’s option, to supplying the particular

Services again, or the cost of supplying the particular Services again.

10.6 The Company will not be liable for omitting to inspect or take any other action in respect

of Goods where Goods have been damaged or pillaged, unless the Customer provides

the Company with written instructions to take that action in relation to those Goods and

the Company accepts those instructions.

10.7 Without limiting clause 10.1, where the liability of the Company is not limited or fully

excluded by a Convention, the Agreement, Law or otherwise, the liability of the

Company is limited to the lesser of:

(a) The actual loss or damage suffered by the Customer;

(b) Australian $200,000,

(c) the value of the Goods at the time the Goods were received by the Company.

10.8 The liability limits in clause 10.7 do not apply to the extent that the Loss or damage

results from any act or omission which constitutes fraud, wilful misconduct or gross


10.9 The Company will not be in breach of any of its obligations to the Customer or liable for

any Loss (excluding Loss caused by its negligence) suffered by the Customer arising

from or connected with the Company’s compliance with any Law, including without

limitation disclosing confidential information to a Government Authority.

10.10 Where a Convention or Law imposes a timeframe on the making of claims against the

Company, the Company relies on and does not extend that timeframe.

10.11 Without limitation to any other clause of the Agreement, a Party will be discharged from

all liability in connection with:

(a) damage to or non-delivery or late delivery of the Goods unless:

(1) notice of any claim is received by the other Party within 7 days of the

earlier of the delivery of Goods or the date the Goods should have been

delivered; and

(2) suit is brought and written notice is received by the other Party within 9

months of the earlier of the delivery of the Goods or the date the Goods

should have been delivered.

(b) claims unrelated to damage to, non-delivery of or late delivery of the Goods

unless suit is brought and written notice is received by the other Party within 3

years of the event giving rise to the claim:

10.12 Clause 10.11 does not apply where the making of a claim or commencement of a

proceeding outside of the stated timeframes, does not prejudice the Company in any

claim it may have against a third party in respect of, or in determining the cause of, the

loss or damage to the Goods or delay in delivering the Goods.

10.13 A Party will not be liable to the other Party for any delay or failure to perform an

obligation under the Agreement or Loss suffered by the other Party to the extent caused

by a Force Majeure Event.

10.14 If a Force Majeure Event prevents or causes a delay in the performance of a Party’s

obligation exceeding 28 days, either Party may terminate the provision of the Services

by notice to the Other Party.

10.15 Without limitation to any other clause in this Agreement, for Carriage by air, if the

Carriage involves an ultimate destination stop in a county other than the country of

departure, the Warsaw Convention or the Montreal Convention may be applicable and

the relevant convention governs, and in most cases, limits the liability of air Carriers in

respect of loss or damage to cargo.

  1. Customer Indemnities

11.1 The indemnities in this clause do not apply to the extent that the Loss was caused by a

breach of contract or a negligent, unlawful, reckless or wilful act or omission by the

Company or its employees, agents and contractors unless the Company was following a

specific direction provided by the Customer.

11.2 When seeking to rely on an indemnity, the Company is under an obligation to act

reasonably to minimise the Loss incurred.

11.3 The Customer indemnifies the Company from and against (and must pay on demand

for) all Loss arising directly or indirectly from or in connection with the Goods or the

performance of the Services (including Consequential Loss) caused by an act or

omission of the Customer or which was beyond the reasonable control of the Company.

11.4 Without limitation to clause 11.3 the Customer indemnifies the Company from and

against (and must pay on demand for) any Loss arising from:

(a) the Customer’s or Owner’s failure to return, return by the due date, return within

the “free” period and/or return empty, clean, or undamaged any Container or

transport equipment involved in the performance of the Services;

(b) any claim against the Company by a person who claims to have an interest in the

Goods (other than the Customer);

(c) breach of this Agreement, including any warranty provided by the Customer;

(d) any Loss, cost or liability incurred or suffered by the Company as a result of

releasing or delivering the Goods to the Customer or at the direction of the


(e) any claim for general average and will provide any security requested by the

Company for the release of any Goods that are the subject of a claim for general


(f) any inspection of, or treatment of, the Goods by, or directed by, a Government


(g) all duty, GST, and any other fees and taxes incurred in connection with the Goods

payable to a Government Authority;

(h) any costs or charges incurred as a result of any delay in loading or unloading, or

collecting or delivering, the Goods

(i) all costs payable to third parties in relation to the Carriage, storage, treatment or

entry of the Goods other than costs that were known by the Company as

expenses that would be incurred in respect of the Carriage or Goods at the time

the Company provided a quote to the Customer and those costs were either not

included in the Quote or were not of a nature which the Customer would have

expected to be incurred.

11.5 The indemnities in this clause 11 continue whether or not the Goods are pillaged,

stolen, lost or destroyed. However, the payment of any amount by the Customer will not

constitute a waiver of any rights held by the Customer.

  1. Insurance

12.1 The Company will not arrange insurance in respect of the Goods. The Customer is

responsible for arranging insurance in respect of the Goods. If the Company refers the

Customer to an insurance company or broker, the Company makes no warranty or

representation in respect of the insurer or broker or the insurance offered.

  1. Lien

13.1 The Company has:

(a) a particular and general lien on all Goods and documents relating to the Goods;


(b) a right to sell those Goods and documents by public auction or private sale (at the

Company’s discretion) and apply the proceeds of sale;

in respect of all sums due and owing from the Customer or a Related Company of the


13.2 Before selling any Goods or documents the Company will give the Customer at least 14

days’ written notice of its intention to do so. However, lesser, or no, notice may be given


(a) the Goods or documents may materially deteriorate during any notice period;


(b) the storage or other costs that will be incurred in respect of the Goods or

documents during the notice period will exceed the likely net sale price of the

Goods or documents.

13.3 The lien will also cover the Company’s costs and expenses relating to the exercise of its

lien and right of sale, including the Company’s reasonable legal fees.

13.4 For the purposes of the lien, the Company will retain constructive possession of the

Goods and the lien and rights granted by this clause will survive delivery of the Goods

or the transfer of the Goods to a Subcontractor. The Company is entitled to retain the

proceeds of sale of the Goods in respect of all sums due and owing from the Customer.

  1. PPSA

14.1 Terms used in clause 14 that are defined in the PPSA have the same meaning as in the


14.2 Without limitation to other rights of the Company, from the time the Goods are in the

possession of the Company or a Subcontractor, the Goods are subject to a continuing

security interest in favour of the Company for the payment of all amounts due and owing

by the Customer under the Agreement.

14.3 The Customer acknowledges and consents to the Company’s registration and

perfection of the Company’s security interest under the Agreement for the purposes of

the PPSA.

14.4 To the extent permitted by law, the Customer waives any right it may have to receive a

verification statement.

14.5 The Customer will do all things and execute all documents reasonably necessary to give

effect to the security interest created under this Agreement or comply with any

reasonable request by the Company in connection with the PPSA.

  1. Uncollected goods

15.1 The Company may at its reasonable discretion sell or return Goods that cannot be

delivered because they are insufficiently or incorrectly addressed, are not identifiable,

are uncollected or not accepted after 21 days’ notice to the Customer or where the

Customer fails to pay any cost or do any action reasonably necessary for the Company

to deliver the Goods.

15.2 The notice period in clause 15.1 does not apply where either:

(a) the Goods will materially deteriorate or lose value during the notice period; or

(b) the costs of storing or maintaining the Goods during the notice period exceeds the

likely net proceeds from the sale of the Goods.

15.3 Where the Company sells Goods under clauses 13 or 15;

(a) it does so as principal, not as agent, and is not the trustee of the power of sale;

(b) the Customer must pay all reasonable costs, charges and expenses incurred by

the Company in connection with the storage, sale or return of the Goods, which

may be deducted from the proceeds of the sale of the Goods;

(c) the Company is entitled to recover any deficit from the Customer where the

proceeds of sale of the Goods do not satisfy the amounts payable to the


(d) any surplus proceeds will be paid to the Customer (provided that the Customer

can be identified).

  1. Modifications for Particular Contracts

16.1 This clause 16 applies where any of the following are met:

(a) this agreement is not a Consumer Contract or Small Business contract as defined

in section 23 of schedule 1 of the Competition and Consumer Act 2010 (Cth);

(b) this agreement is not a Standard Form Agreement; or

(c) this agreement is a contract to which Part 2-3 of schedule 1 of the Competition

and Consumer Act 2010 (Cth) does not apply.

16.2 Where this clause 16 applies, this agreement is read as follows:

(i) clause 10.7 is replaced with the following wording:

“10.7 In all cases where liability has not been limited or excluded by mandatory applicable statute,

Convention or law, the liability of the Company is limited to, without limiting clause 10.1 above, the

lesser of:

(a) the actual loss or damage suffered; or

(b) $1,000 per loss causing event and in the aggregate of all claims by the Customer against

the Company during a calendar year.”

(ii) clause 11.1 does not apply.